Privacy Policy

Last updated: February 2026

CNS Logistics ("Logistiques CNS", "CNS", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website cnslogistics.ca (the "Site") or use our moving services. This policy complies with Quebec's Act respecting the protection of personal information in the private sector (Law 25), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation.

1. Information We Collect

We collect the following types of personal information:

a) Information You Provide Directly

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Moving date and preferences
• Property type, move size, and service requirements
• Any additional notes or photos you submit through our quote form

b) Information Collected Automatically

• IP address and approximate geolocation
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns
• Referring website or search terms
• Cookies and similar tracking technologies (loaded only after your consent for non-essential cookies)

c) Third-Party Services

We use the following third-party services that may collect data:

• Google Maps Platform (Places Autocomplete, Distance Matrix, Directions) — processes address data to calculate routes and distances. Subject to Google's Privacy Policy.
• Google Analytics / Google Tag Manager — collects anonymous usage statistics to help us improve our website. These tools are loaded only after you provide consent through our cookie banner. Subject to Google's Privacy Policy.
• Formspree — processes form submissions. Your quote request data is transmitted through Formspree's servers. Subject to Formspree's Privacy Policy.
• Vercel — hosts our website. Server logs may include IP addresses and request metadata. Subject to Vercel's Privacy Policy.

2. How We Use Your Information

• To respond to your quote requests and provide moving estimates
• To communicate with you about your move, including scheduling, logistics, and follow-ups
• To improve our website, services, and customer experience
• To analyze website traffic and usage patterns (anonymized, only with your consent)
• To comply with legal obligations and protect our rights
• To send you service-related communications (we do not send marketing emails unless you opt in)

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With our moving crew and project managers — to coordinate and execute your move
• With third-party service providers (Google, Formspree, Vercel) — as described above, strictly for the purposes of operating our website and services
• With legal authorities — if required by law, court order, or to protect our rights and safety
• In a business transfer — if CNS Logistics is acquired or merged, your information may be transferred as part of that transaction

Some of our service providers (including Google, Formspree, and Vercel) may process your personal information outside of Québec and Canada, including in the United States. When your information is processed outside Québec, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure that our service providers maintain appropriate security measures.

4. Cookies and Tracking

Our website uses cookies and similar technologies. Non-essential cookies (such as analytics) are only activated after you provide consent:

• Essential cookies — required for the website to function (form auto-save, language preference). These do not require consent.
• Analytics cookies — Google Analytics collects anonymous usage data. These cookies are loaded only after you provide consent through our cookie banner.
• Third-party cookies — Google Maps may set cookies when the route map is loaded on the quote page. The map loads only when you interact with the quote form.

You can manage your cookie preferences at any time through our cookie banner or your browser settings. Withdrawing consent for analytics cookies will not affect the core functionality of our website.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Specifically:

• Quote request data — retained for up to 24 months after the last interaction
• Completed move records — retained for up to 7 years for legal, tax, and insurance purposes
• Website analytics data — retained in anonymized form as configured in Google Analytics
• Auto-saved form drafts — stored locally on your device (localStorage) and can be cleared by you at any time through your browser

6. Your Rights Under Quebec Law 25 and PIPEDA

You have the following rights regarding your personal information:

• Right of access — You can request a copy of the personal information we hold about you
• Right of rectification — You can request that we correct inaccurate or incomplete information
• Right of deletion — You can request that we delete your personal information, subject to legal retention requirements
• Right to withdraw consent — You can withdraw your consent to the collection and use of your information at any time
• Right to data portability — Under Québec law (Law 25), you may request your computerized personal information in a structured, commonly used technological format. Note that access and correction rights under federal law (PIPEDA) are separate and may differ in scope.
• Right to file a complaint — You may file a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your rights have been violated

To exercise any of these rights, contact us at info@cnslogistics.ca or call (514) 416-9610.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted form submissions (HTTPS/TLS), secure hosting on Vercel, and limited access to personal data within our team. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites (Google, social media platforms, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically.

11. Person Responsible for Privacy

In accordance with Quebec Law 25, CNS Logistics has designated a person responsible for the protection of personal information:

Person responsible for the protection of personal information: Nick Sarra, President